OnlineAmbulance
Primary health care app. The first of its kind.
Moje Ambulance came to us with a request to create a mobile app. But we created more than that. Much more.
- Industry: Healthcare
- Launched: 2020
- Country: Czech Republic
Moje Ambulance came to us with a request to create a mobile app. But we created more than that. Much more.
Moje Ambulance is the largest network of GPs in the Czech Republic. It serves over 200 000 clients at 30 branches.
The analysis helped us to understand that while the mobile app itself made it noticeably easier and faster to communicate with the branch on the customer side, there were still many processes on the client side that were time consuming for staff, yet could be largely automated and streamlined. It is the time burden on doctors and nurses due to staff shortages that is one of the biggest problems in modern healthcare - which is why we took the initiative to design a back office solution that saves nurses time and integrated functions such as approving and resolving requests or communicating with the branch.
The vision of a mobile application for end customers has thus resulted in a comprehensive solution that significantly saves staff time and optimizes processes on the client side.
In 2019, Moje Ambulance approached us with a clear requirement - to create a mobile application that would enable and facilitate communication with the general practitioner’s office.
We started with an in-depth analysis of the environment and processes of the client itself, which enabled us to understand in detail the functioning and processes of the GPs and their branches. Through the analysis, we were not only able to provide a bespoke solution, but also to noticeably simplify and speed up many processes that the client didn’t initially know were possible.
During mobile app development, we focused on a user-centric experience, while maintaining functionality and data outputs relevant to the branch.
Overview serves as the main page and dashboard. It starts with the branch button, including opening hours and any notifications, and continues with sections such as active sicknotes or active requests.
For users it is important to know if the basic body values are alright. The app therefore includes a measurement section where the user can measure their data, see long-term trends and also share it with their doctor.
The connectivity to smart medical measurement devices also makes monitoring them in the app very fast.
In addition, the entire section is linked to user education so users know what different values can mean and what to do to keep them within the norm and live a healthy lifestyle.
An important part of prevention is to inform users about what they can do to keep their bodies healthy. We have therefore included a patient education in the app, which for example in the measurement section informs users what can cause them to be overweight and how they can adjust their lifestyle to reduce it.
The communication section provides advanced chat with the branch or doctor. The chat is most often used to deal with requests or general enquiries. It is also used to send documents. This solution saves both parties considerable amount of time.
The app allows users to submit requests such as:
As with most applications, we have included the dark mode support (which can be set automatically or manually). We've also changed the color of icons and elements so that, together with the dark mode, they create a pleasant user experience without unnecessarily high contrast.
My Health serves as the application's signpost where the user can access the main functionalities of the app, such as - measurements, recipes, sick notes, or lab results.
In addition, important personal lists such as medications taken or diagnoses can be found here.
Users can access important branch informations from the overview section.
In this section, users can view their lab results, which are also presented in clear graphs. It is also possible to view the history of measurements and see the long-term trend of individual values.
The app allows users to submit requests and changes for sick notes, as well as view active and expired sick notes.
The app allows users to submit requests for the prescriptions, open QR code for dispensing a prescription in a pharmacy and view their valid and expired prescriptions.
based off of 22k total ratings.
and the number keeps growing.
“We approached iDevBand with the vision of a mobile app, but what followed grew into so much more. In addition to developing the mobile app (which they handled with ease), they blew my mind in another way - they uncovered other areas to improve our processes and save time, and digitized other processes that we can't really do without today.”
